Airport Transfers

Which airports do you service in South Africa? +

We provide national airport transfers across South Africa, servicing O.R. Tambo International (JNB), Lanseria International (HLA), Cape Town International (CPT), King Shaka International (DUR), Chief Dawid Stuurman International (PLZ), and Bram Fischer International (BFN).

How early should I book my airport pickup? +

To avoid missing your flight, calculate your pickup time as follows: Start with your flight departure time, subtract 90 minutes for domestic flights or 3 hours for international flights, then subtract the estimated travel duration in traffic from your pickup location to the airport.

Do you monitor delayed flights? +

Yes. When you provide your flight number during booking, our dispatch team tracks live arrival times. If your flight is delayed or arrives early, your pickup time will be automatically adjusted.

Where do I meet my driver at the airport? +

Our driver will greet you inside the arrivals terminal holding a personalized Yapi Rides sign board. You will also receive an automated SMS with your driver’s name and contact number once they arrive at the terminal.

What if my flight is severely delayed or landing late? +

We include 1 hour of complimentary waiting time for airport collections starting from the moment your aircraft lands. If you face extended passport control or customs delays, please contact our support desk to extend driver waiting time.

Pricing & Charges

Do you charge per person or per vehicle? +

Yapi Rides charges per vehicle, not per person. Rates are determined by the vehicle class tier (e.g., Executive Sedan, SUV, Minibus, Coach) and pre-calculated zone or distance rates.

Can I request an additional stop on route? +

Yes, additional passenger pickups or drop-offs along the direct route can be added during booking or arranged via our support desk for a nominal additional stop fee.

Are Toll Fees included in the price? +

All fixed route quotes explicitly include standard e-tolls and highway toll gates required for the direct journey.

Bookings & Account Management

Do I need to create an account to make a reservation? +

No registration is required to request a quote or make a single booking. However, creating a customer profile allows you to view booking history, manage upcoming trips, download tax invoices, and save frequent addresses.

How will I receive booking confirmation? +

Immediately after booking online, you will receive an instant on-screen reservation code, followed by an automated email confirmation and an SMS notification.

Can I book a transfer on behalf of someone else? +

Yes. During checkout, you can specify separate details for the booker (for billing/invoicing) and the passenger (for pickup alerts and SMS driver details).

Cancellations & Amendments

What is your cancellation policy? +

Standard individual transfer bookings can be canceled or amended up to 3 hours prior to scheduled pickup time without penalty. Group bookings, long-distance transfers, or coach hires require 24 to 48 hours notice.

How do I change or cancel my booking? +

If you registered an account, you can modify or cancel your booking directly from your account dashboard. Alternatively, you can contact our 24/7 support line or email cancellations with your reference number.

Fleet & Safety

How do I identify my Yapi Rides driver? +

All Yapi Rides drivers wear professional company attire, display visible Yapi Rides identification, and drive registered, branded fleet vehicles.

Are your drivers and vehicles licensed and insured? +

Yes. Every vehicle in our fleet carries full passenger liability insurance and roadworthy permits. All drivers hold valid Professional Driving Permits (PrDP) and undergo strict background checks.

Do you provide child seats or luggage trailers? +

Yes, baby car seats, booster seats, and luggage trailers can be requested as add-ons during the online booking process.