Question 1

What is the refund window for Yapi Rides bookings?

Accepted Answer

Our refund policy is valid for 30 days from the date of purchase. If more than 30 days have passed since your booking or payment, we may not be able to offer a full refund or reschedule.

Question 2

What items or scenarios are non-refundable?

Accepted Answer

Non-refundable items include custom/private routes arranged per client request, bookings cancelled outside the allowable window, no-shows or late arrivals, promotional or discounted bookings, non-refundable deposits, and administrative processing fees.

Question 3

How are refunds for gifted bookings handled?

Accepted Answer

If a booking was paid directly to the recipient, approved refunds are issued as a credit voucher. If purchased by a gift giver, the refund is returned to the original payer's payment method.

Question 4

How do I request a cancellation or refund?

Accepted Answer

Contact Yapi Rides support directly with your booking reference at book@yapi.co.za or via phone/WhatsApp at +27-79-068-4111 / +27-76-391-7061.

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