Privacy Policy

1. Information We Collect

We may collect and process personal information when you engage with our services, including when you:

• Submit a booking or inquiry form
• Subscribe to our newsletter
• Contact us via email or WhatsApp
• Use our website

Types of information collected may include:

• Full name
• Email address
• Phone number
• Pickup and drop-off addresses
• Billing and payment details (processed securely via encrypted payment gateways)

2. How We Use Your Information

We use the collected data strictly for operational and customer service purposes to:

• Confirm and manage your trip bookings
• Respond to inquiries and provide customer support
• Send service updates, driver details, and booking confirmations
• Improve our services and website functionality
• Comply with applicable legal and regulatory obligations

3. Cookies and Analytics

We use cookies and third-party tools (such as Google Analytics) to monitor website traffic, track user interaction, and enhance site navigation. You can adjust your browser settings to disable or restrict cookies at any time; however, some site features may experience limited functionality.

4. Sharing of Information

To deliver our transportation services, your personal information may be shared with necessary third parties under strict confidentiality standards:

• Secure Payment Gateways: PCI-DSS compliant payment providers (e.g., PayFast, Yoco, PayPal) to process payments securely.
• Assigned Drivers & Dispatchers: Professional drivers receive essential contact, timing, and location details required to perform your transfer.
• Legal & Regulatory Authorities: Statutory bodies or law enforcement agencies if mandated by law or court order.

5. Data Security

We implement appropriate technical and organizational measures to safeguard your personal information against unauthorized access, loss, or misuse. Security protocols include Secure Sockets Layer (SSL) encryption across all web pages, secure cloud hosting infrastructure, and restricted internal data access policies.

6. Your Rights Under POPIA

In terms of South Africa’s Protection of Personal Information Act (POPIA), as a data subject you hold the following rights regarding your personal information:

• Access: The right to request confirmation of whether we hold personal data about you.
• Correction & Deletion: The right to request correction, update, or destruction of inaccurate, outdated, or excessive data.
• Objection & Withdrawal: The right to object to processing or withdraw consent at any time.
• Lodge a Complaint: The right to submit a grievance to the South African Information Regulator if you believe your privacy rights have been infringed.

To exercise any of these rights, please contact our Information Officer at book@yapi.co.za.

7. Third-Party Links

Our website may contain links to external third-party sites or external tools. Yapi Rides is not responsible for the privacy practices, content, or policies of external platforms.

8. Updates to This Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updated versions will be published on this page with a revised effective date.