What is the refund window for Yapi Rides bookings?

Our refund policy is valid for 30 days from the date of purchase. If more than 30 days have passed since your booking or payment, we may not be able to offer a full refund or reschedule.

What items or scenarios are non-refundable?

Non-refundable items include custom/private routes arranged per client request, bookings cancelled outside the allowable window, no-shows or late arrivals, promotional or discounted bookings, non-refundable deposits, and administrative processing fees.

How are refunds for gifted bookings handled?

If a booking was paid directly to the recipient, approved refunds are issued as a credit voucher. If purchased by a gift giver, the refund is returned to the original payer's payment method.

How do I request a cancellation or refund?

Contact Yapi Rides support directly with your booking reference at book@yapi.co.za or via phone/WhatsApp at +27-79-068-4111 / +27-76-391-7061.

What personal information does Yapi Rides collect?

We collect essential booking information including passenger names, contact numbers, email addresses, pickup and drop-off locations, and payment details required to process your transfer.

How does Yapi Rides protect customer data in South Africa?

Yapi Rides processes all customer data in accordance with the Protection of Personal Information Act (POPIA), utilizing secure encrypted connections and trusted payment gateways.

How much does a shuttle from Pretoria to OR Tambo Airport cost?

Rates depend on your exact pickup suburb (e.g., Hatfield, Menlyn, Centurion) and selected vehicle tier. Instant quotes and bookings can be calculated directly on our site or via WhatsApp.

Do you offer private transfers to Hatfield, Menlyn, and Brooklyn?

Yes, Yapi Rides provides door-to-door private transfers and corporate shuttles across all Pretoria suburbs including Hatfield, Menlyn, Brooklyn, Centurion, and Pretoria East.

Do you offer private shuttles from KMIA Airport to Kruger safari lodges?

Yes, Yapi Rides provides door-to-door private transfers from Kruger Mpumalanga International Airport (MQP) directly to private game lodges in Sabi Sands, Timbavati, Kapama, and Kruger National Park gates.

How far is Hazyview and White River from Kruger Mpumalanga Airport?

White River is approximately 15 minutes away, while Hazyview is about 45 to 55 minutes from KMIA. We offer direct airport transfers to all hotels and lodges in these areas.

Do you provide airport shuttles from Sandton and Rosebank to OR Tambo?

Yes, Yapi Rides provides door-to-door private transfers and corporate shuttles from Sandton, Rosebank, Midrand, and surrounding Johannesburg areas to OR Tambo (JNB) and Lanseria (HLA) airports.

Can I book a private chauffeur service in Johannesburg for corporate meetings?

Absolutely. We offer full-day and hourly executive chauffeur services using premium sedans and SUVs, ensuring reliable travel between Sandton CBD, Rosebank, Midrand, and Pretoria.

Do you offer private transfers from Grand Central Airport (GCJ) in Midrand?

Yes, Yapi Rides provides door-to-door private transfers, executive sedans, and group shuttles operating directly from Grand Central Airport across Midrand, Waterfall City, Sandton, and Pretoria.

Can I book a transfer between Grand Central Airport and Midrand Gautrain Station?

Yes, we offer fast point-to-point transfers connecting passengers between Grand Central Airport (FAGC) and the Midrand Gautrain Station, as well as nearby business parks in Halfway House and President Park.

Which airports do you service in South Africa?

We provide national airport transfers across South Africa, servicing O.R. Tambo International (JNB), Lanseria International (HLA), Cape Town International (CPT), King Shaka International (DUR), Chief Dawid Stuurman International (PLZ), and Bram Fischer International (BFN).

How early should I book my airport pickup?

To avoid missing your flight, calculate your pickup time as follows: Start with your flight departure time, subtract 90 minutes for domestic flights or 3 hours for international flights, then subtract the estimated travel duration in traffic from your pickup location to the airport.

Do you monitor delayed flights?

Yes. When you provide your flight number during booking, our dispatch team tracks live arrival times. If your flight is delayed or arrives early, your pickup time will be automatically adjusted.

Where do I meet my driver at the airport?

Our driver will greet you inside the arrivals terminal holding a personalized Yapi Rides sign board. You will also receive an automated SMS with your driver’s name and contact number once they arrive at the terminal.

What if my flight is severely delayed or landing late?

We include 1 hour of complimentary waiting time for airport collections starting from the moment your aircraft lands. If you face extended passport control or customs delays, please contact our support desk to extend driver waiting time.

Do you charge per person or per vehicle?

Yapi Rides charges per vehicle, not per person. Rates are determined by the vehicle class tier (e.g., Executive Sedan, SUV, Minibus, Coach) and pre-calculated zone or distance rates.

Can I request an additional stop on route?

Yes, additional passenger pickups or drop-offs along the direct route can be added during booking or arranged via our support desk for a nominal additional stop fee.

Are Toll Fees included in the price?

All fixed route quotes explicitly include standard e-tolls and highway toll gates required for the direct journey.

Do I need to create an account to make a reservation?

No registration is required to request a quote or make a single booking. However, creating a customer profile allows you to view booking history, manage upcoming trips, download tax invoices, and save frequent addresses.

How will I receive booking confirmation?

Immediately after booking online, you will receive an instant on-screen reservation code, followed by an automated email confirmation and an SMS notification.

Can I book a transfer on behalf of someone else?

Yes. During checkout, you can specify separate details for the booker (for billing/invoicing) and the passenger (for pickup alerts and SMS driver details).

What is your cancellation policy?

Standard individual transfer bookings can be canceled or amended up to 3 hours prior to scheduled pickup time without penalty. Group bookings, long-distance transfers, or coach hires require 24 to 48 hours notice.

How do I change or cancel my booking?

If you registered an account, you can modify or cancel your booking directly from your account dashboard. Alternatively, you can contact our 24/7 support line or email cancellations with your reference number.

How do I identify my Yapi Rides driver?

All Yapi Rides drivers wear professional company attire, display visible Yapi Rides identification, and drive registered, branded fleet vehicles.

Are your drivers and vehicles licensed and insured?

Yes. Every vehicle in our fleet carries full passenger liability insurance and roadworthy permits. All drivers hold valid Professional Driving Permits (PrDP) and undergo strict background checks.

Do you provide child seats or luggage trailers?

Yes, baby car seats, booster seats, and luggage trailers can be requested as add-ons during the online booking process.

Do you provide airport shuttles from King Shaka (DUR) to Umhlanga and Ballito?

Yes, Yapi Rides provides private door-to-door transfers connecting King Shaka International Airport directly to hotels, resorts, and private residences in Umhlanga, Ballito, Zimbali, and Durban Central.

Can I book long-distance transfers from Durban to Pietermaritzburg or Drakensberg?

Yes, we offer long-distance private shuttles across KwaZulu-Natal, including routes from Durban to Pietermaritzburg, the Midlands Meander, Drakensberg, and Sani Pass.

Do you provide airport shuttles from Cape Town Airport (CPT) to Stellenbosch and Franschhoek?

Yes, Yapi Rides provides private door-to-door transfers connecting Cape Town International Airport directly to hotels, guesthouses, and wine estates in Stellenbosch, Franschhoek, Paarl, and surrounding Winelands areas.

Can I hire a private chauffeur for a full-day Cape Winelands tour?

Yes, we offer dedicated hourly and full-day executive chauffeur services for private wine tasting tours, corporate delegates, and sightseeing across Cape Town and the Western Cape.